--- title: "How to Fetch Open Tickets from the HubSpot API" url: "http://35.223.47.52/blog/how-to-fetch-open-tickets-from-the-hubspot-api/" date: "2026-08-13T12:58:31+00:00" modified: "2026-08-23T11:20:34+00:00" type: "post" --- # How to Fetch Open Tickets from the HubSpot API [Blog](http://35.223.47.52/blog) / [Tutorials](http://35.223.47.52/blogs/tutorials/) / How to Fetch Open Tickets from the HubSpot API [Tutorials](http://35.223.47.52/blogs/tutorials/) · August 13, 2026 How to Fetch Open Tickets from the HubSpot API ============================================== ![](https://storage.googleapis.com/knit-website-media/2026/08/64c34ca1e0546a9d333bb35a_Kunal-3-150x150.png)Kunal Mishra 5 min read [](https://www.linkedin.com/sharing/share-offsite/?url=http%3A%2F%2F35.223.47.52%2Fblog%2Fhow-to-fetch-open-tickets-from-the-hubspot-api%2F) [](https://twitter.com/intent/tweet?url=http%3A%2F%2F35.223.47.52%2Fblog%2Fhow-to-fetch-open-tickets-from-the-hubspot-api%2F&text=How%20to%20Fetch%20Open%20Tickets%20from%20the%20HubSpot%20API) Table of Contents - [Introduction](#introduction) - [Prerequisites](#prerequisites) - [API Endpoints](#api-endpoints) - [Step-by-Step Process](#step-by-step-process) - [1. Retrieve Ticket Properties](#1-retrieve-ticket-properties) - [2. Retrieve Open Tickets for All Customers](#2-retrieve-open-tickets-for-all-customers) - [3. Retrieve Open Tickets for a Specific Customer](#3-retrieve-open-tickets-for-a-specific-customer) - [Common Pitfalls](#common-pitfalls) - [FAQs](#faqs) - [Knit for HubSpot API Integration](#knit-for-hubspot-api-integration) Introduction ------------ This article is part of a broader series that breaks down the [HubSpot API ](/blog/hubspot-api-directory-od0rst/)in a practical, use-case-driven way. The focus here is narrow and execution-oriented: **retrieving open support tickets from HubSpot** using the CRM v3 APIs. If you’re building customer support dashboards, syncing ticket data into a data warehouse, or powering automation around unresolved issues, open tickets are a foundational dataset. This guide walks through exactly how to fetch them. If you’re looking for a deeper dive into CRM guides across authentication, rate limits, or other CRM objects, refer to the comprehensive [CRM API guide](/blog/full-list-of-knits-crm-api-guides/). ### Prerequisites Before you start, make sure the basics are in place: - A valid HubSpot API Key **or** OAuth access token with the required CRM scopes - Access to a HubSpot account with ticket (CRM) permissions enabled - A Python environment with the `requests` library installed Without the right scopes or permissions, ticket data will simply not resolve—no partial credit here. ### API Endpoints You’ll be working with two primary endpoints: - **Retrieve all tickets** `/crm/v3/objects/tickets` - **Retrieve ticket properties** `/crm/v3/properties/tickets` The first pulls ticket records; the second helps you identify which property represents ticket status or pipeline stage. Step-by-Step Process -------------------- ### 1. Retrieve Ticket Properties Start by fetching ticket properties. This allows you to confirm which field is used to represent ticket status (for example, `hs_pipeline_stage`). ``` import requests url = "https://api.hubapi.com/crm/v3/properties/tickets" headers = { "Authorization": "Bearer YOUR_ACCESS_TOKEN" } response = requests.get(url, headers=headers) print(response.json()) ``` This step is critical. Hard-coding assumptions about status fields is one of the fastest ways to ship a broken integration. ### 2. Retrieve Open Tickets for All Customers Once you’ve identified the correct status property, retrieve tickets and filter for open ones. ``` url = "https://api.hubapi.com/crm/v3/objects/tickets" params = { "properties": "subject,hs_pipeline_stage", "limit": 100 } response = requests.get(url, headers=headers, params=params) open_tickets = [ ticket for ticket in response.json()["results"] if ticket["properties"]["hs_pipeline_stage"] == "open" ] print(open_tickets) ``` At scale, this pattern work —but only if you handle pagination and rate limits properly (more on that below). ### 3. Retrieve Open Tickets for a Specific Customer To pull open tickets for a single customer, you first need to fetch ticket associations for a given contact ID. ``` contact_id = "CONTACT_ID" url = f"https://api.hubapi.com/crm/v3/objects/contacts/{contact_id}/associations/tickets" response = requests.get(url, headers=headers) ticket_ids = [ assoc["id"] for assoc in response.json()["results"] if assoc["type"] == "ticket" ] ``` Then retrieve each ticket and filter for open status: ``` open_tickets_for_contact = [] for ticket_id in ticket_ids: url = f"https://api.hubapi.com/crm/v3/objects/tickets/{ticket_id}" response = requests.get(url, headers=headers) ticket = response.json() if ticket["properties"]["hs_pipeline_stage"] == "open": open_tickets_for_contact.append(ticket) print(open_tickets_for_contact) ``` Common Pitfalls --------------- Most HubSpot ticket integrations fail for predictable reasons. Avoid these: 1. **Missing or incorrect API scopes** CRM access is mandatory; partial scopes won’t work. 2. **Ignoring rate limits** HubSpot enforces strict per-interval limits. Burst traffic will get throttled. 3. **Hard-coding ticket status values** Pipeline stages vary across accounts. Always confirm property values dynamically. 4. **Not handling pagination** The default limit caps results. Large ticket volumes require paging via the `after` parameter. 5. **Using deprecated or outdated endpoints** CRM v3 is the standard. Anything older is technical debt. 6. **Assuming properties are always present** Null or missing fields are common, defensive checks are non-negotiable. 7. **Skipping error handling** Silent failures lead to bad data downstream. Always inspect response codes. FAQs ---- **Q: How do I authenticate with the HubSpot API?** A: Use either an API key or an OAuth access token with the required CRM scopes. **Q: What are the HubSpot API rate limits?** A: HubSpot allows 100 requests per 10 seconds per app by default. **Q: How do I paginate through large ticket datasets?** A: Use the `after` parameter returned in the response to fetch the next page of results. **Q: How do I identify the correct ticket status property?** A: Call the ticket properties endpoint and inspect the available fields and enums. **Q: Can I filter tickets using custom properties?** A: Yes. Custom properties can be requested and filtered like standard properties. **Q: What’s the best way to handle API errors?** A: Check HTTP status codes and log error payloads. Retry selectively, not blindly. **Q: Can I retrieve historical changes to ticket properties?** A: Yes. Use the `propertiesWithHistory` parameter when retrieving ticket objects. Knit for HubSpot API Integration -------------------------------- If you want to skip the overhead of building and maintaining a direct HubSpot integration, Knit provides a faster path. With a single integration, Knit handles authentication, authorization, pagination, and long-term maintenance for the [HubSpot API.](/integration/hubspot/) --- **Ready to build this integration?** Explore Knit’s [Hubspot integration](/integration/hubspot/) or read more about our [Unified CRM API](/integration-categories/unified-crm-api/). ![](https://storage.googleapis.com/knit-website-media/2026/08/64c34ca1e0546a9d333bb35a_Kunal-3-150x150.png)Written by Kunal Mishra Changing integration landscape, one organization at a time‍ Keep Reading ------------ ![](https://storage.googleapis.com/knit-website-media/2026/08/blog-banner-green-640x400.png) [Developers](http://35.223.47.52/blogs/developers/) ### [How to Get a HubSpot API Key](http://35.223.47.52/blog/hubspot-api-key/) HubSpot retired static API keys in 2022. Here's how to get a working credential today - a Service Key or… June 20, 2026 · 8 min read ![](https://storage.googleapis.com/knit-website-media/2026/08/blog-banner-yellow-scaled-640x400.png) [Developers](http://35.223.47.52/blogs/developers/) ### [HubSpot API: Authentication, Endpoints & Rate Limits](http://35.223.47.52/blog/hubspot-api/) How the HubSpot CRM API works: Service Key, private app, and OAuth auth, CRM object endpoints, rate limits, pagination, and… June 20, 2026 · 6 min read ![](https://storage.googleapis.com/knit-website-media/2026/08/blog-banner-yellow-scaled-640x400.png) [API Directory](http://35.223.47.52/blogs/api-directory/) ### [HubSpot API Integration Guide: CRM, Contacts, Deals & OAuth (2026)](http://35.223.47.52/blog/hubspot-api-directory-od0rst/) This guide covers private app setup, OAuth 2.0 scopes, CRM endpoints, and rate limits — plus how Knit unifies HubSpot… March 16, 2026 · 29 min read \#1 in Ease of Integrations --------------------------- ![4.9 out of 5 stars](/wp-content/themes/knit/assets/images/g2/g2-star-rating.svg) 4.9 out of 5 stars on G2 ![G2 Leader, Spring 2026](/wp-content/themes/knit/assets/images/g2/g2-leader.svg)![G2 Fastest Implementation, Spring 2026](/wp-content/themes/knit/assets/images/g2/g2-fastest-implementation.svg)![G2 High Performer, Spring 2026](/wp-content/themes/knit/assets/images/g2/g2-high-performer.svg)![G2 Best Est. 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