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Refund Policy

Updated on Jan 31, 2025

At Knit, we are committed to ensuring a seamless and efficient experience for our clients.

  • Integration Service Fulfilment: Once the integration process is initiated, our team works closely with your technical staff to ensure that all connections are smoothly established with SaaS tools via our Unified API. Our goal is to complete integrations swiftly and accurately.
  • Onboarding: Following the initiation of the integration process, we provide a personalized onboarding experience to ensure your team is fully equipped to use our system, including training materials, system demonstrations, and hands-on support.
  • 24/7 Integration Management: We provide ongoing support throughout the integration process and beyond. Our dedicated team is available around the clock to assist with any issues, ensuring the system remains functional and scalable as your needs grow.
  • Documentation: We provide precise, detailed documentation designed with developers in mind, to help your team maintain the system and troubleshoot independently.

Refund and Cancellation Policy

Refunds: Knit’s integration services are designed to meet your expectations. However, if there are issues with the integration that can be attributed to the Knit product and are not resolved within a reasonable period, we offer a refund within 30 days of such issues being highlighted. Refunds are only applicable to cases where Knit fails to deliver the agreed-upon service as outlined in the initial agreement.

Cancellation: Once signed, you cannot cancel the subscription before the initially agreed upon subscription term ends, unless Knit fails to deliver upon the service as outlined in the initial agreement. Any work completed up to that point will be charged accordingly.

Non-refundable items: Customizations made after the initiation of the integration project, as well as any work related to the development of custom front-end features, are non-refundable once completed.

If you have any questions regarding our fulfilment policy or need further assistance, our customer support team is available at any time. We are here to ensure your satisfaction with Knit’s services.