Get Ticket Data from Freshdesk API using Python
Learn how to retrieve ticket data from the Freshdesk API with step-by-step instructions, endpoints, code examples, common pitfalls, and FAQs for seamless integration.
Freshdesk
Offer Freshdesk API integration via Knit's Unified Ticketing API — no per-platform maintenance.
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Build Freshdesk Integration in Minutes
100% API Coverage
Build any integration use case with 100% API coverage of Freshdesk.
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Rapid Additions
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Freshdesk API Capabilities
Create Ticket
Programmatically create a new support ticket
Add Comment to a Ticket
Post a public reply or internal note to an existing ticket
Get Tickets
Retrieve all support tickets with status, priority, and assignment
Get Ticket By Id
Fetch detailed info of a specific ticket including history and messages
Get Tags
Fetch all tags used for categorizing tickets
Get Groups
Retrieve agent teams or departments like Support or Sales
Get Group By Id
Access metadata for a specific group
Get Contacts
Retrieve users who have submitted or are tied to tickets
Get Contact By Id
Fetch details of a specific contact/user
Get Comments for a Ticket
Retrieve all public and internal comments on a ticket
Get All Ticket Types
Retrieve all supported ticket categories such as bugs or feature requests
Get Accounts
Fetch organizations or companies associated with tickets
Get Account By Id
Get detailed info for a specific organization or account
Update Ticket
Update ticket details like status, assignee, or priority
Get User By Id
Fetch details for a specific user
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Try NowKnit vs. building a standalone Freshdesk integration
Building it yourself
- A custom Freshdesk integration built and maintained in-house
- Handle Freshdesk's OAuth, rate limits, and pagination yourself
- Re-test and patch every time Freshdesk changes their API
- Poll Freshdesk on your own schedule
- Engineering time spent on plumbing, not your product
- Weeks of dev time before you ship
With Knit
- Freshdesk integration already built, live, and maintained
- Embedded Auth handles Freshdesk's OAuth, storage, and refresh for you
- Knit absorbs Freshdesk's API changes — nothing breaks on your end
- Extensive webhook support for real-time Freshdesk sync
- Your team ships your product, not integration plumbing
- Live in days, not weeks
All Unified Ticketing API Integrations We Support
Integrate with every major Unified Ticketing API platform from day one. If it's missing, our AI adds it fast.
Freshservice
Build Freshservice API integration via Knit's Unified Ticketing API — no per-platform maintenance.
Intercom
Ship Intercom API integration via Knit's Unified Ticketing API — no per-platform maintenance.
Trello
Enable Trello API integration via Knit's Unified Ticketing API — one schema, one integration.
Github
Github integrates via Knit's Unified Ticketing API — no per-platform maintenance.
Asana
Power Asana API integration via Knit's Unified Ticketing API — live in days, not weeks.
Jira
Jira integrates via Knit's Unified Ticketing API — one schema, one integration.
Zohodesk
Zoho Desk integrates via Knit's Unified Ticketing API — live in days, not weeks.
Zendesk
Add Zendesk API integration via Knit's Unified Ticketing API — one schema, one integration.
Linear
Ship Linear API integration via Knit's Unified Ticketing API — one schema, one integration.
ServiceNow
ServiceNow integrates via Knit's Unified Ticketing API — no per-platform maintenance.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
H
Huynh H
Developer, Multiplier
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
J
Jayesh
Co-Founder, Scrut
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
P
Poorvi
Product Manager, Onsurity
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
A
Aditya
Product Lead, RazorpayXPayroll
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
R
Rohit Singh
GM, Payoneer Workforce Management
#1 in Ease of Integrations
4.9 out of 5 stars on G2
FAQ
Common questions about the Freshdesk integration
Does Knit support Freshdesk out of the box?
Yes — Freshdesk is a live, already-built connector on Knit's Unified Ticketing API, not a roadmap item.
Does the Freshdesk integration support both reading and writing data?
Yes. It supports both reads and writes, so you can build bi-directional sync use cases — not just pull data from Freshdesk, but push updates back to it.
How does authentication work for Freshdesk?
Knit provides an embedded Auth component (white-labeling available on higher tiers) that handles Freshdesk's OAuth, credential storage, and refresh — your customers authorize once through Knit, and you never touch raw credentials.
What happens if Freshdesk changes their API?
Knit absorbs it. We maintain and update the Freshdesk connector on our end, so your integration keeps working without you tracking Freshdesk's changelog.
Do you store Freshdesk data or customer PII?
No. Knit acts as a stateless passthrough — data is processed on our application server and sent directly to your webhooks, without being stored on Knit's servers.
What is the pricing model, and is there a free trial?
You choose the model that fits your business — pricing based on integrated accounts, or based on API call volume. Every plan includes a 30-day free trial before billing starts.
From the blog
Ticketing API Integration: Use Cases, Examples, Advantages and Best Practices
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How the Zendesk Ticketing API works: token and OAuth auth, ticket and user endpoints, rate limits, pagination, and Knit's unified API.